Privacy Policy

Last updated: September 30, 2026

EMCC ("we", "us", "our") operates this website. This page explains what information we collect when you use our site, why we collect it, and the choices you have.

Information We Collect

  • Account information: when you register, we collect your name, email address, and phone number.
  • Order information: when you place an order, we collect the products ordered, delivery details, and payment status (we do not store your card or mobile money credentials ourselves - payments are processed by our payment provider).
  • Contact form and chat messages: anything you submit through our contact form or chat widget, including your name, email, phone number (if given), and message content.
  • Newsletter subscription: if you subscribe for updates, we store your email and, if you provide one, your phone number, so we can notify you about new products, deals, and services.
  • Reviews: if you leave a product review, your name and review content are shown publicly on that product's page.
  • Usage and analytics data: we automatically collect the pages you visit, the approximate location your visit came from (city/country level, derived from your IP address - we do not collect precise GPS location), your browser's user agent, and visit timestamps. This helps us understand how visitors use the site and improve it.

Cookies and Similar Technologies

We use a small amount of browser storage (cookies and local storage) for:

  • Keeping you signed in (session/authentication tokens)
  • Remembering items in your cart and wishlist
  • Recognizing repeat visits for analytics purposes (a randomly generated ID, not tied to your identity unless you're also logged in)
  • Remembering your cookie consent choice

You can decline non-essential cookies via the cookie banner shown on your first visit, or clear your browser's cookies/local storage at any time. Declining analytics cookies does not affect your ability to browse, shop, or contact us.

How We Use Your Information

  • To process and fulfill your orders, and keep you updated on their status
  • To respond to your contact form submissions and chat messages
  • To send the update notifications you've subscribed to
  • To improve our website and product offerings based on how visitors use the site
  • To detect and prevent fraud or abuse of our services

Sharing Your Information

We do not sell your personal information. We share information only with:

  • Payment processors, to complete your transactions
  • SMS and email delivery providers, to send order and notification messages
  • Service providers who help us operate the site (e.g. hosting), under confidentiality obligations
  • Authorities, if required by law

Your Choices

  • You can update your account details or request account deletion by contacting us
  • You can unsubscribe from update notifications at any time via the link/option provided in those messages, or by contacting us
  • You can decline analytics cookies via the cookie banner

Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@emcc-lab.com.